Technical Support

Remotely access a Dell service tag.

Sometimes it’s the little things that get you when working on client’s servers and workstations remotely. You need a Dell service tag that doesn’t show up in the usual places such as “My Computer” -> “Properties” or can’t be detected by the Dell web based support ( ActiveX if I recall correctly).   What do [...]

Google Apps SMTP access without SSL or TLS.

Lately I’ve been migrating several client installations over to Google Apps. Most things go well but one of the problems I kept running into was SMTP access for devices that don’t speak SSL or TLS. Printers and copiers are the usual suspects.  I’ve gotten around this a couple of different ways but none of them [...]